Pulse Study Results: Modernizing Unified Communications

InterVision and Pulse surveyed 100 IT decision makers to find out what communications solutions they use, plan to use and how remote work has impacted contact center decisions.

Keeping employees connected with each other and their customers continue to present challenges in a remote-work world. With a continued focus on prioritizing the customer experience, how are decision-makers leveraging communication solutions to improve the end-user experience?