UCaaS and CCaaS platforms are increasingly being adopted in the financial services industry, but are there any causes for concern?
Businesses have been developing new models of communication to encourage productivity, shifting the modern workplace for a virtual office.
InterVision has announced the addition of three senior vice presidents to help the company accelerate growth and drive increased customer value to meet the evolving challenges of modern business.
Contact Center solutions can improve CX by shortening wait times and enhancing the efficiency and responsiveness of service agents.
A discussion around what is included in UCaaS, including the six key features that top UCaaS providers build into their solutions.
Answering the question “How big is the CCaaS market?” and other frequently asked questions about this communication technology.
The client was able to recover the sales data that would have normally been lost if they were only relying on backups.
More than half (62%) of recent survey respondents say they have experienced stalled or slower-than-expected cloud migration. Most believe the delay in cloud migration is primarily due to unanticipated skills gaps (41%).
Does cloud save money? The short answer is yes. The longer form answer is that yes, but it depends upon the foundation you’ve empowered in the cloud for the rest of the business to run on.
Patrick Spencer, Managing Director of MoneyTree, takes us through their cloud journey, the stand out benefit being an increased client focus.
AWS cost optimization is the process of examining and correcting existing conditions within the AWS environment to better fit within a predetermined budget.
AWS Savings Plans are an easy cost-saving feature that can provide optimization in exchange for a commitment to a particular level of usage.