InterVision, a leading strategic service provider expands into Mid-Atlantic Region with acquisition of SyCom Technologies.
Jason Shaffer, of Amazon Web Services, discusses Amazon Connect through the lens of an AWS core principle – customer obsession.
The danger of ransomware and other cyber-attacks will always be present. It is an ongoing battle and part of your business strategies should involve cybersecurity.
Is it worth it to switch a contact center to a new platform on Amazon Connect? Learn why the answer is yes.
The modern contact center is the main source of interaction between an organization and its customers, and a primary driver of a positive customer experience. Contact centers handle communication across multiple channels like telephone, web, chat, texts, email, messaging apps, social media.
Just in, our newest case study, Next-Generation Telecommunications Rebuilt for Remote Work. This project saw InterVision work quickly to replace an end-of-life, on-premises telecommunications system with a flexible and scalable solution utilizing Amazon Connect and other features as needed. This enabled agents to work remotely, with minimal downtime and an easy transition.
The modern Contact Center consists of four main features: telephone, chat apps, video calling, and customer data analytics.