A contact center is the hub of all the different communication channels and tools that customers use to interact with your service teams. The goal of a contact center is to create an agile and frictionless customer experience.
The survey looked at how much time and money the companies invest in managing their services. It also included questions designed to understand the challenges and pain points leaders are experiencing.
What you need to know: This Buyer’s Guide to UCaaS and CCaaS will help you navigate The Communications Revolution by sharing tips to selecting the best solution for your desired outcome.
Contact Center solutions can improve CX by shortening wait times and enhancing the efficiency and responsiveness of service agents.
This blog post considers three examples of UCaaS and how its suite of solutions can help alleviate common pain-points that businesses have.
A Unified Communications suite typically has three main components: Voice Calling, Messaging, and Web Conferencing.
Outlines the differences between VoIP and UCaaS, how to decide which is right for business, and how to find a quality provider
Defining “what is a UCaaS platform?” as well as 3 main components of unified communications systems.
A discussion around what is included in UCaaS, including the six key features that top UCaaS providers build into their solutions.
A discussion around what is included in UCaaS, including the six key features that top UCaaS providers build into their solutions.
Answering the question “what does UCaaS stand for?” and covering the basics about this communication technology.