Government digital contact centers have emerged as a critical tool in this transformation. These centers leverage technology to enhance public communication…
In the latest episode of Status Go, Jeff Ton hosts a captivating digital dialogue with Mike King, CEO of Daxios, and Chuck Papageorgiou, discussing the evolving role of the CIO and its impact on digital transformation, focusing on embracing shadow IT, promoting convergence and collaboration, and highlighting the dual role of CIOs in technology and business strategy.
Nick Lumsden, co-founder of Tenacity, shares his healthcare industry journey and how it shaped his work in cloud cost optimization. Discover the benefits of cloud tech, AI in cost management, and predictions for the industry.
Cornelius George, Founder and CEO of Chuqlabs shares how he is solving a big data problem for law enforcement agencies.
Amy Brown, CEO of Authentix, and Michael Armstrong, VP of Product Innovation at Authentix, explain how they are setting the new standard for humanizing customer interaction data at scale.
Our panel of guests in this episode discuss how bias can be injected into technology as well has how to resolve it.
Traditional norms were no doubt disrupted in 2020, which makes 2021 predictions a big question mark of how things will evolve. As we reflect on lessons learned from 2020, one commonality among those we saw thrive is that being prepared for the uncertain means pivoting your company toward a stance that emphasizes agility, speed and security.
InterVision engaged with the company to discuss their unique goals and pain points. The organization intends to leverage our contact center and Hosted Collaboration solution to accomplish their “Run” objectives, SD-WAN and IT management expertise for their “Grow” initiatives, and a machine learning (ML) assessment to identify areas to jumpstart “Transform” projects.
To find out more about how InterVision’s machine learning and predictive analytics helped Lattice identify their customers, we reached out to the Senior Director of Corporate Marketing at Lattice for an interview.
By turning such complex data into simplified visualizations and actionable insights, The Shop was able better understand the “why” and “how” behind the way pilot users interacted with their product, and what they could do to improve the experience.
InterVision’s analysis revealed that “parking” was one of the most mentioned issues in the survey comments. These insights have allowed the baseball team to proactively prepare for next year’s season. The River Cats’ renewal rate in 2018 was 9% higher than in 2017, and the team attributes some of that improvement to understanding the fans a little better.