In the latest episode of Status Go, Jeff Ton hosts a captivating digital dialogue with Mike King, CEO of Daxios, and Chuck Papageorgiou, discussing the evolving role of the CIO and its impact on digital transformation, focusing on embracing shadow IT, promoting convergence and collaboration, and highlighting the dual role of CIOs in technology and business strategy.

Amy Brown, CEO of Authentix, and Michael Armstrong, VP of Product Innovation at Authentix, explain how they are setting the new standard for humanizing customer interaction data at scale.

Traditional norms were no doubt disrupted in 2020, which makes 2021 predictions a big question mark of how things will evolve. As we reflect on lessons learned from 2020, one commonality among those we saw thrive is that being prepared for the uncertain means pivoting your company toward a stance that emphasizes agility, speed and security.

InterVision engaged with the company to discuss their unique goals and pain points. The organization intends to leverage our contact center and Hosted Collaboration solution to accomplish their “Run” objectives, SD-WAN and IT management expertise for their “Grow” initiatives, and a machine learning (ML) assessment to identify areas to jumpstart “Transform” projects.

Experience has shown that success with machine learning is not just about the technology alone. In order for AI/ML to be fully maximized, institutions need leadership buy-in, as well as the sharing of information and data between disparate business units and departments.

With data changing and growing so rapidly, the need to get value out of your data is even more urgent. Here’s some advice about how to approach data lakes.

To find out more about how InterVision’s machine learning and predictive analytics helped Lattice identify their customers, we reached out to the Senior Director of Corporate Marketing at Lattice for an interview.

By turning such complex data into simplified visualizations and actionable insights, The Shop was able better understand the “why” and “how” behind the way pilot users interacted with their product, and what they could do to improve the experience.