At a high level, the AWS business solutions can be broken out into four foundational services: Savings, Security, Compliance and DRaaS Development Operations.
Cloud, Cloud, Cloud! It’s everywhere and everyone wants to get to it. But where is it? What is it? And why does everyone want to get there so fast?
The modern contact center is the main source of interaction between an organization and its customers, and a primary driver of a positive customer experience. Contact centers handle communication across multiple channels like telephone, web, chat, texts, email, messaging apps, social media.
Working with a cloud service provider like Amazon Web Services (AWS) can help significantly lower your operating costs. But it is important to make sure you are getting the most savings available.
Cloud Service Providers like Amazon Web Services (AWS) are not directly regulated by HIPAA and HITECH, however they do need to meet strict federal data-security standards that align with the HIPAA Security Rule.
With so many new announcements at 2021’s AWS re:Invent, it is difficult to summarize them all here with justice, so I thought it might be fun to offer a quick recap of my observations at the conference this year.
Simply put, the term “cloud computing” refers to data processing services delivered by technology providers through the Internet.
Cybersecurity in the cloud is a concern to the healthcare industry, so partners must know the industry to minimize risk.
Businesses turn to DRaaS to ensure cloud resiliency from disruptions; harnessing the cloud in times of an outage. Geo-diversity is one of several factors that harden organizations’ resiliency. Read more …
InterVision has announced the addition of three senior vice presidents to help the company accelerate growth and drive increased customer value to meet the evolving challenges of modern business.
The modern Contact Center consists of four main features: telephone, chat apps, video calling, and customer data analytics.