When the COVID-19 crisis hit, people were forced home, hospitals were quickly overwhelmed, and the economy dissolved into a recession. As companies are working hard to support their employees, serve their clients and survive, IT leaders are in the forefront now more than ever.
Traditional norms were no doubt disrupted in 2020, which makes 2021 predictions a big question mark of how things will evolve. As we reflect on lessons learned from 2020, one commonality among those we saw thrive is that being prepared for the uncertain means pivoting your company toward a stance that emphasizes agility, speed and security.
How the right collaboration tools can make a big impact on your customer experience – or create “frictionless customer interaction.” Otto explains the immense effect of collaboration on the operational effectiveness and efficiency among employees and the major role collaboration plays in a rock star customer experience.
InterVision engaged with the company to discuss their unique goals and pain points. The organization intends to leverage our contact center and Hosted Collaboration solution to accomplish their “Run” objectives, SD-WAN and IT management expertise for their “Grow” initiatives, and a machine learning (ML) assessment to identify areas to jumpstart “Transform” projects.
InterVision delivered our Managed Collaboration Services, which seamlessly connected chat functionality, phone systems and web conferencing into a single unified suite.
InterVision created and deployed the VPN accounts they needed quickly, so that normal business operations hardly missed a beat. While doing this, our team worked with the client to increase the integrity of their VPN accounts by adding several additional layers of security, such as AD authentication and MFA for their SSL VPN.
InterVision worked closely with MSJC and AWS to determine the most appropriate autoscaling policies to both limit cost and ensure necessary resources were continually available. Within two days, we had completed a production environment deployment of their five initial applications on AppStream 2.0. MSJC subsequently trained more than 300 employees in the following two days, thereby allowing their staff and faculty access to the critical enterprise applications.
InterVision provisioned an AWS cloud architecture that included AWS WorkSpaces Desktop, Identity Management via Microsoft Active Directory, and AWS Transit Gateway using Palo Alto Networks firewalls for their complex networking and routing needs. In the end, most projects of this scale take approximately 3 months but COVID-19 brought the best out in both teams and our strong 24×7 collaboration, deep bench, and systemic automation allowed us to complete this project in one week.
InterVision’s depth of expertise in remote workforce enablement made us a good fit for their project’s objective. We worked closely with their IT team to provision a new VPN with Cisco’s AnyConnect that not only connected employees to their IT systems remotely, but also emphasized the necessary security and compliance standards they needed.
Aegion Corporation, a global industrial infrastructure company, needed a scalable collaboration solution to improve daily communications. InterVision’s Hosted Collaboration delivered a reliable solution for crisp voice, instant messaging and clear video – without sacrificing their current Cisco investments. InterVision’s experts relieved the burden of managing their highly customized deployment, all while reducing their overall costs.
Paul Chapman, CIO of Box, sits down with Jeff Ton, SVP of Product Development and Strategic Alliances, and shares his experiences with creating a modern workplace or “taking the work out of work,” how he has fostered an ecosystem of partners and the ways he believes the role of CIO will shift in the next 3 to 5 years.