Answering the question “How big is the CCaaS market?” and other frequently asked questions about this communication technology.
Looking at CCaaS companies and the call center industry. Exploring the technology behind cloud-based call centers.
A discussion of UCaaS providers, what is included in UCaaS, and how to find the top UCaaS providers for your company.
A conversation is full of practical, actionable steps to connecting the IT team and the organization in a more holistic way.
Angel Henry, Author, Allyship Advocate & IT Leader discusses her book: Dents in the Ceiling: Tools Women and Allies Need to Breakthrough.
Stefanie Krievins, Leadership Coach, why, as a leader, resilience is especially critical as we look back on 2020 and move forward in 2021.
Our panel of guests in this episode discuss how bias can be injected into technology as well has how to resolve it.
From the dozens of new announcements at 2020’s AWS re:Invent, by far the two categories with the most announcements have been in the areas of compute and machine learning. While attempting to summarize those here would not do them justice, I’d like to highlight three of the most interesting and eye-popping ones as we begin 2021.
Status Go welcomes Matt Walker, a mountain climber who takes leaders into the face of uncertainty, guiding them to overcome challenges in both their professional and personal life among the most difficult environments. When Matt sits down with Jeff Ton he parallels the key components of healthy and safe mountain climbing with that of solid leadership development: extreme communication and transparency, connection, comradery and interconnectedness.
Dwayne Carter, Founder of Blu Strategies, discusses with host, Jeff Ton, the unique perspectives when it comes to transformation of public agencies; specifically looking at change management, technology and the impact on personnel.
InterVision’s team migrated their colocation virtual machines (VMs) to our IaaS platform for improved capacity and reliability, a configuration and approach that was designed overnight and completed in a day.
By turning such complex data into simplified visualizations and actionable insights, The Shop was able better understand the “why” and “how” behind the way pilot users interacted with their product, and what they could do to improve the experience.